Last updated: 15 October 2026
This policy applies to purchases from Toys Plush Collections, a brand of The Gifts Artisan Pte. Ltd. (UEN 202610387K). It forms part of our Terms and Conditions.
- If an item is damaged, defective or incorrect, contact us through our Contact page within 7 days of receiving it, with photos. We will replace the item or refund you.
- Collectibles must be returned unused, in their original condition with all tags and packaging. For hygiene and collectible-condition reasons, we cannot accept returns of items that have been used, washed or had tags removed, unless they are defective.
- Limited-edition and pre-order items cannot be returned for change of mind.
- Approved refunds are made to your original payment method.
- Nothing in this policy affects your rights under Singapore law, including the Consumer Protection (Fair Trading) Act.
Questions? Contact us through our Contact page.